refund policy

The customer has up to 7 (seven) days to request a refund from the date the product was delivered. When requesting a return, the customer chooses to receive the amount paid back according to the payment method for the order. In the case of a purchase via bank slip or Pix (Santander), the amount paid for the product will be deposited into the account within 15 business days.

Important! In order for us to make the deposit, the bank details must be those of the person registered on our website.

The request to exchange or return products will only be made if the payment has not been disputed with the credit card administrator.

We suggest that you check the branch and account numbers with digits (if any) on your card. If you have a joint account, the information provided must be that of the first cardholder, otherwise, there will be a delay in the refund due to incorrect information. For purchases made with a credit card, the refund must be requested from the card administrator and may take one to two invoices to be processed.